Are your patterns suitable for a beginner?

Although my patterns only use basic knitting techniques, most contain some shaping and colourwork. However, if you take things slowly and follow the intrsuctions row-by-row, then you should have no problems. You could download one of my free patterns (Cupcake or Pumpkin) to see if my patterns would be suitable. I have also produced a range of tutorials which explain the stitches and techniques that I use in my patterns.

How big are the teddies and do all the clothes fit all the teddies?

The Knit a Teddy animals measure approximately 38cm (15in), from the soles of the feet to the top of the ear. The clothes are designed to fit all the animals in the range. The clothes also fit shop bought 15in teddy bears.

Are your patterns in English?

All patterns are written in English and use English knitting terminology. However, I do include a guide to the knitting abbreviations and techniques used in my patterns, as well as the US and UK knitting needle size.

Are your patterns knitted flat on straight needles or in the round?

All my patterns are knitted flat on straight needles, although I believe that the majority of my patterns could be converted to knitting in the round. I appreciate that a lot of people do not like seaming, but I wanted beginner knitters to enjoy my patterns and knitting in the round can be tricky!

I've followed the pattern, but why is the number of stitches on my needle not the same as that stated in the pattern? Please check the abbreviations list, especially when it comes to increasing. Most knitters are aware that the 'inc 1' method uses an existing stitch to make another stitch, but the 'm1'' method doesn't require an existing stitch to make a new one. It is worked in between two stitches, creating the new stitch from the strand of yarn which lies between the two stitches. Unfortunately, the two methods are not interchangeable and if a knitter tries to use the 'inc 1' method instead of the 'm1', it doesn't work. There aren't enough stitches on the knitting needle to 'inc 1' and the end-of-row stitch count is not the same as specified in the pattern.

What sewing method do you use when making up your projects?

I sew most seams with a 'short cut' mattress stitch, which is clearly explained in Tutorial 9 on my website. It is worked from the right side of the knitting and all my patterns have a one stitch seam allowance added to accommodate it. If you use this method the seam is virtually invisible.

I don't have a PayPal account and I don't want to open one. Can I pay for my order by another method?

You don't need to have an account to pay via PayPal, you can choose to use a credit or debit card istead. You will be given this option when you are redirected to the PayPal page after you have proceeded through checkout.

VAT has been added to my order. Why is this?

From 1 January 2015, digital sales to countries in the European Union are required to have Value Added Tax added to their order, at the tax rate of the country in which the customer lives. This means that anyone who sells digital products online to customers in EU countries are now obliged to charge and account for EU VAT.

Can you please explain how to download a PDF file?

Once you've paid for your order through PayPal you will receive an email from downloads@ravelry.com containing a download link. Click on the link in the email and your computer should ask you where you would like the file to be saved. Once saved, you can open the pattern using Adobe Acrobat Reader and then print it out should you wish. Should you have any problems and are unable to download all or part of your oder please contact me.

I've lost my patterns... Can they be resent?

If you can't find your knitting patterns files from any previous orders just let us know and they can be resent to you. Don't forget to give details of the patterns you purchased, the email address you used, your name and the date. If you're in a different time zone from the Uk, then please bear this in mind and don't expect an immediate response. Also, if you bought the patterns through Loveknitting you'll need to contact thier customer service for help.

When I order a lof of patterns on my tablet the shopping cart doesn't fit on the page and won't scroll down?

This is a known problem with a tablet but it works find on a laptop or PC. You could also try rotating your tablet to portrait allowing more shopping cart space. Alternatively you could make smaller, multiple orders.

Do you have any printed copies of your patterns?

Sorry I do not offer a printing service.

Can I sell toys made from your patterns?

I am happy for you to knit toys from my patterns to sell, either for charity or to make a little money for yourself, as long as this is not done on a large scale and I am given a credit as the designer. Indeed, I would like to encourage knitters to use my patterns for charity fundraising as that is why I became a designer in the first place. However, these patterns are intended for personal use only, so you are not authorised to sell the pattern itself.

Do you help if I have a query?

Yes of course, if it is related to one of my knitting patterns. You can contact me here and I will endeavour to reply within 24 hours.